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Not received rail tickets even did payment

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Not received rail tickets even did payment

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Removed user
Participant

72625 posts

8 February 2017 at 16:18:07 #810760

I have booked 5 persons rail ticket for 5 persons on http://www.sbb.ch

From : Paris

To : Basel

Ticket booked on 07.02.2017

I have received SMS from Bank Credit card that amount is debited from my account. I have checked with bank and bank has confirmed that transaction is approved and cannot cancel this..

BUT I HAVE NOT RECEIVED TICKETS FOR THIS till today.

what to do for contacting SBB customer care as email Id is not available on SBB site nor I have received rail tickets.

We need tickets .

Pl guide.

Thanks

Pramod

Arno
Moderator

15484 posts

8 February 2017 at 18:07:11 #858782

Hi Pramod, welcome to MySwissAlps!

I’m sorry you’re having this issue with your tickets. I have heard about payment issues with foreign credit cards on the SBB website quite a lot. I am not sure what is causing that. You can get in touch with them through http://www.sbb.ch/en/meta/con tact.html. By the way, the websites we usually recommend for tickets like yours are listed on myswissalps.com/traint ickets/france/price. The SBB site is primarily geared to Swiss residents. Their tourist web shop for passes is http://www.swissrailways.com/ en.

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