Refund issue with Swiss rail tickets
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Hello. I have unfortunately had to cancel my entire trip to Switzerland due to the new Omicron variant appearing. Hopefully I’ll be able to visit Switzerland sometime in 2022, but for now I’ve had no choice but to cancel. Thus, I also canceled my tickets with Happyrail. However, as I have been e-mailing back and forth with Mandy from Happyrail customer service I have found out that she is not in favor of me getting a refund. Or at least that’s how she appears to me.
The issue at hand:
I have requested a refund on December 6th with my tickets attached as Mandy asked I’d do.
2 weeks later (which was yesterday) I sent her another email asking for a follow-up of my refund process to which she said she never received my tickets so she can’t process the refund. So of course, me being a bit upset as you can understand after 14 days of no update, I e-mailed her back with once again my tickets attached and a request for a refund to which I got no reply.
Then I sent her another e-mail asking if she received today’s tickets and refund request to which she answered no. Which is strange considering I’m DIRECTLY replying to her e-mails. But once I attach tickets whether it be in screenshot format or the original PDF format she doesn’t reply.
HOWEVER I had sent her an email previously providing a screenshot of the first e-mail I sent her on December 6 and she was able to see the screenshot of that email, but not the screenshots of my ticket? That’s strange to say the least. I am pretty concerned and almost certain that she doesn’t want to process my refund at all which is of coursed no way to handle your customers. Especially since I was planning to use their company again in 2022.
I would love to have some help as I have seen it is indeed possible to get a refund on other threads.
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