Payment Jungfrau Travel Pass at GetYourGuide fails
A traveler named xzzhu22 faced issues purchasing a Swiss Travel Pass online, encountering payment errors repeatedly despite using different credit cards. After reaching out to customer service and exploring alternative platforms, they eventually managed to resolve the issue and complete the purchase.
- If you encounter payment issues while booking, try using a different payment method or platform.
- Consider purchasing your Swiss Travel Pass only a few days before your trip to avoid cancellation fees.
- Ensure your credit card has necessary security features like 3D secure, which can help prevent payment failures.
AI-generated summary-
I tried numerous times to purchase it on https://www.getyourguide.com/interlaken-l793/bernese-oberland-jungfrau-travel-pass-3-to-8-days-t186699/. Nothing works. It always shows an error code at the final payment. Credit card company said no transaction was attempted. I chatted with its customer service a week ago and they sent “an email to their relevant department” but still nothing happens.
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Hi Xzzhu22,
I’m sorry to hear that. They are actually selling these passes to other customers, so this problem is specific to your transaction. I think their payment gateway can’t handle your credit card for some reason. It happens sometimes, with various companies and various credit cards. Often because the credit card is missing a security feature, like 3D. GetYourGuide should be able to solve this, or you can try a different way to pay. Or you can try to buy elsewhere, like here: https://www.happyrail.com/en/pass/europe/switzerland/jungfrau-travel-pass.
I tried 3 different cards, on both app and website, and nothing worked. I have used same cards on getyourguide.com multiple time before without any issues at all.
I’m sorry to hear that xzzhu22. I’m not sure what goes wrong. GetYourGuide will be looking into it after your request, but if you don’t want to wait for their answer, you can purchase from the HappyRail alternative I mentioned above. I hope that one works for you.
HappyRail.com charge 15% cancellation fee. Jungfrau doesn’t even offer cancellation.
Yes, a cancellation fee applies to some passes. In such a case I recommend to buy no sooner than a few business days before you need the pass, so it would be unlikely you need to cancel.
Finally getyourguide.com payment worked out. Thank you everyone!
I’m happy to hear that. Thanks for updating us, and enjoy your trip!
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