Feb 24, 2016 - 6:22 PM
We are returning to home country from Geneva in August. I looked for hotels and settled on one near the airport. It is a large worldwide chain hotel. We are a family of four (2 children - ages 4 and 8 when we will travel)
I contacted the hotel directly over email and asked for their rates for such a configuration and they said they have family rooms (1 queen bed and 1 sofa bed for children) and quoted the price + tax. Their website also says that explicitly. However, the booking has to be done online. Unfortunately, it only allows for adding of 2 persons (2 adults or 1 adult + 1 child) for any room (even the family room). I contacted them again and they said to book with 2 adults + zero children, send them the booking number and then they will add two children.
There is a significant difference between non-refundable and fully-refundable rates; so I would prefer the non-refundable rate. However, I am a bit weary of moving forward, only to be told later on (or worse, on arrival) that this is not possible. Of course, I have an email trail to the exact nature of the query and their recommendations.
Does anyone else have experiences in this matter ? Have you done room reservations and then gotten the hotel to add children - of course based on their recommendations ?
Any pointers/ideas would be welcome.