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Are any rail discount cards returnable?

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kim11
kim11
498 posts
top member
Jul 23, 2010 - 4:26 PM
Is it possible to return an unused discount card, such as the Swiss Card, and get a full or partial refund? If so, are there time limitations or other rules about returning?
Wandermann
Wandermann
301 posts
top member
Jul 24, 2010 - 3:59 AM
Hello Kim,

As far as I know, refunding of unused Swiss Rail Passes is not as generous as customers would like.
You can find possible answers and suggestions here.

(By the way, I wonder if a good travel insurance could be of help as well.)
Arno
Arno
14383 posts
expert &
moderator
Jul 24, 2010 - 10:49 AM
Hi Kim,

These are Rail Europe's most important rules from the terms and conditions Wandermann referred to:
  • Passes: "All refunds are subject to minimum 15% cancellation fee. Rail 'N Drive passes are not refundable if either the rail or car portion has been used. Saverpasses, Twin passes and Party Passes are not refundable if partially used. Validated and partially used passes are non refundable."
  • Point-to-point tickets: "Totally unused point-to-point tickets received by the issuing office prior to the first date of validity are refundable. Tickets received after the first day of validity are refundable if canceled and stamped "not-used" by a railway official, at the station of departure. These tickets are refundable up to three months from the first day of validity. All refunds are subject to a 15% cancellation fee and are subject to a 7% administrative fee. Tickets submitted after the first day of validity, which have not been cancelled, are not refundable"
  • Other tickets: "Non-refundable Products: Paris Visite, Paris Museums, Great British Heritage Pass, London Travel Card, Fly-Rail Baggage, Original London Sightseeing Tour, Rail Protection Plan™, Seat Reservations."
So, in most cases, you'll get most of your money back if the pass or ticket has not been used.
kim11
kim11
498 posts
top member
Jul 25, 2010 - 7:39 PM
Thanks Arno and Wandermann, great info to have! Appreciate the prompt and thorough responses.

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