Jan 28, 2018 - 1:38 PM
in reply to mikerayment
The RhB (Rhaetian Railway) is the company that runs the trains in that area. So they run the Bernina Express trains as well as regional trains on that same route. I can understand your confusion certainly.
So you can book regional trains with them, or indeed hotel packages with the regional trains (and packages with Bernina Express train itself if the timing works on your day and point of departure).
If you want to be on the panoramic Bernina Express train itself you'll need to board it that day at Pontresina (not in St. Moritz). As per Rockoyster's last post.
If you search on their website you'll find your departure shows you "travel with" R (meaning regional train at ) not Bernina Express.
I would email Rhb (railservice@rhb .ch) and explain what happened and that you want to be reserved on the 10:22 Bernina Express train from Pontresina to Tirano (and the bus on to Lugano). They should understand and change your reservation without issue.
I hope that helps. :)
Last modified on Jan 28, 2018 - 1:39 PM by Lucas