Didn”t receive Swiss Travel Pass refund yet
-
Some of you may have seen my posts in the Swiss Rail Pass thread about purchasing 8+2 day STP tickets from Happyrail.
I had the 8+2 day tickets in my cart on May 13th. After the purchase, I checked the tickets and Happyrail had given me the standard 8 day passes, not the promo 8+2 day passes that were in m y cart. I immediately sent them an email about the problem requesting a cancelation.
Happyrail didn’t respond for 5 days, and the response just asked me what the problem was. I didn’t receive another response for 4 days, wherein Happyrail said they would “apply for a cancelation”. That was the last response I ever received from them. The tickets were never used.
I went through the dispute process with my cc company and they initially credited me with the charge. I just received a letter from my cc company that Happyrail was denying any issue with my order, so they put the $743 charge back on my account. Now I have to fight with my cc company over this.
Happyrail is a terrible company and is currently costing me $743, due to a purchase link from this site. Be careful if you deal with them.
Actual response from my cc company:
When you contacted us about this, we credited your account for $743.12 the amount you are disputing. Since then, the merchant provided the following information to support the transaction:
• Notification that goods were as described and received in good condition
So for now, we are reapplying the charge to your account, and it will appear on your next one to two billing statements. At this time, we consider your case closed.
- The thread ‘Didn”t receive Swiss Travel Pass refund yet’ is closed to new replies.