Aug 16, 2020 - 3:36 PM
I used Travelers WiFi in 2017 and 2019 in the Bernese Oberland. Was very satisfied. Ordered a device this year. It did NOT work. Not at Grosse Scheidegg, Lauterbrunnen, Grindelwald, no where at all. After having reached out to customer service I was sent a new device. This one again did NOT work, only at the apartment in Wilderswil, where I did not need it. Contacted customer service and was being told I was in “a very remote area” 😡 In 2017 & 2019 I was in the exact same area! The friends with whom I traveled had perfect internet via their providers. I got my money back and was being told to next time first inform if the area I was planning g to visit was covered. Next year I’ll be visiting Interlaken again, but I won’t use Travelers WiFi again. Very disappointing this time. So be aware.