Jun 23, 2011 - 2:16 PM
Hi Haggis. Second class traveling is very comfortable in most trains. First class offer more space and more luxurious seats, and it may more quiet than in 2nd class during the tourist peak season.
As for ordering the right ticket from Geneva, including free travel for the Swiss leg of your trip: it seems that you got into the right procedure on the SBB website. During step 2 of the order process, a box in the lower right corner will appear, asking you if you have any reduction options. You should select the 'GA' in either 1st or 2nd class (depending on whether you have a 1st or 2nd class Swiss Pass) from the drop-downlist. The GA is Switzerland's 'General Abonnement' and it offers the same free travel and reduction options as the Swiss Pass does. If you select this option, the free travel for the Swiss leg of your trip should automatically be calculated and the total price should be lower.
During step 4, you can indicate if you need seat reservations as well.
I hope you'll succeed this way! If not, it's best to contact the SBB