Sep 1, 2015 - 4:24 AM
Thanks for the information. These e-mails are indeed a bit confusing, but the second one says "please note that the actual travel document will be sent to you by email within 2 business days". That applies to the Swiss Travel Pass. You don't need to contact them unless you would not receive that e-mail in time.
The Swiss Family Card seems to be physically shipped through regular mail, although it would be logical if they e-mail it also. I would recommend to ask them about that if you have not received it after two business days.
It will be fine, you don't need to go to an agent yourself. Just keep an eye on it and see what you'll receive. Let me know!