Glacier Express website does not work

  • Removed user
    Participant
    72625 posts
    23 February 2017 at 12:20:34 #810880

    I have tried for days and days to schedule this trip. When I put the date in, it will not populate the area therefore will not recognize the date. I am doing everything within a 90 day period also. Can someone try it and see if it happens to them also?

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    Arno
    Moderator
    15471 posts
    23 February 2017 at 13:19:36 #859266

    Hi jmaddox1,

    Welcome to MySwissAlps! I just tried and the calendar to select a date works fine for me. You could try a different browser. Or you can book your seats through another website, e.g. http://www.happyrail.com/en/p ass/europe/switzerland /panoramic-trains. You’ll find several links to book seats and tickets on myswissalps.com/glacie rexpress/tickets.

    Did this help?

    Removed user
    Participant
    72625 posts
    23 February 2017 at 13:21:29 #859267

    What browser are you using?

    Arno
    Moderator
    15471 posts
    23 February 2017 at 13:37:52 #859268

    I’m using Chrome.

    Removed user
    Participant
    72625 posts
    23 February 2017 at 14:05:50 #859269

    Yes. I use chrome, firefox, and internet explorer and still cannot get the date to populate the area. I’ve tried at home and at work. It is very confusing. I’ve never had any problem like this before and have the used the internet constantly.

    Removed user
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    72625 posts
    23 February 2017 at 14:07:46 #859270

    when you use chrome, how is the date format populating? such as 05/24/2017 or 24/05/2017 or with periods? 24.05.2017? what is the format?

    Arno
    Moderator
    15471 posts
    23 February 2017 at 17:04:24 #859271

    Hi jmaddox1,

    It populates as day/month/year. It’s strange that you have this issue across browsers and systems. I’d recommend to simply book seats through the other website. It does not matter where you book.

    Removed user
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    72625 posts
    6 March 2017 at 16:32:46 #859272

    Jmaddox1,

    I am having the exact same problem as you — with different browsers, different computers, etc. Did you solve your date-selection problem for the Glacier Express website ?

    Many thanks

    Removed user
    Participant
    72625 posts
    6 March 2017 at 19:48:50 #859273

    I finally got in last week through a very small window of time. I was just lucky I guess. No one at the Glacier Express could understand why I could not get in. I am not happy you had the problem but at least I know I’m not totally crazy!!

    Removed user
    Participant
    72625 posts
    9 March 2017 at 17:11:19 #859274

    I am happy to report: the Glacier Express website is now populating the date field correctly. I would like to think it is because of the e-mail I sent to MGB railway company (and not a coincidence), having included links to 2 independent reports of travellers having this problem since Feb.21, 2017.

    Thanks MGB!

    Arno
    Moderator
    15471 posts
    9 March 2017 at 18:35:45 #859275

    Thanks for sharing this here Swisstravnut!

    Removed user
    Participant
    72625 posts
    9 March 2017 at 18:38:55 #859276

    I discovered the problem: The reservation link does not work from the main page but you can click on the “Booking” link and then you can make the reservation from the booking page.

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