Glacier Express website does not work

Glacier Express website does not work

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Posts: 12. This thread is closed.
jmaddox1
jmaddox1
21 posts
new member
Feb 23, 2017 - 12:20 PM

I have tried for days and days to schedule this trip. When I put the date in, it will not populate the area therefore will not recognize the date. I am doing everything within a 90 day period also. Can someone try it and see if it happens to them also?

Arno
Arno
9569 posts
expert &
moderator
Feb 23, 2017 - 1:19 PM

Hi jmaddox1,

Welcome to MySwissAlps! I just tried and the calendar to select a date works fine for me. You could try a different browser. Or you can book your seats through another website, e.g. www.happyrail.com/en/p ass/europe/switzerland /panoramic-trains. You'll find several links to book seats and tickets on myswissalps.com/glacie rexpress/tickets.

Did this help?

jmaddox1
jmaddox1
21 posts
new member
Feb 23, 2017 - 1:21 PM

What browser are you using?

Arno
Arno
9569 posts
expert &
moderator
Feb 23, 2017 - 1:37 PM in reply to jmaddox1

I'm using Chrome.

jmaddox1
jmaddox1
21 posts
new member
Feb 23, 2017 - 2:05 PM

Yes. I use chrome, firefox, and internet explorer and still cannot get the date to populate the area. I've tried at home and at work. It is very confusing. I've never had any problem like this before and have the used the internet constantly.

jmaddox1
jmaddox1
21 posts
new member
Feb 23, 2017 - 2:07 PM

when you use chrome, how is the date format populating? such as 05/24/2017 or 24/05/2017 or with periods? 24.05.2017? what is the format?

Arno
Arno
9569 posts
expert &
moderator
Feb 23, 2017 - 5:04 PM

Hi jmaddox1,

It populates as day/month/year. It's strange that you have this issue across browsers and systems. I'd recommend to simply book seats through the other website. It does not matter where you book.

Swisstravnut
Swisstravnut
2 posts
new member
Mar 6, 2017 - 4:32 PM in reply to jmaddox1

Jmaddox1,

I am having the exact same problem as you -- with different browsers, different computers, etc. Did you solve your date-selection problem for the Glacier Express website ?

Many thanks

jmaddox1
jmaddox1
21 posts
new member
Mar 6, 2017 - 7:48 PM in reply to Swisstravnut

I finally got in last week through a very small window of time. I was just lucky I guess. No one at the Glacier Express could understand why I could not get in. I am not happy you had the problem but at least I know I'm not totally crazy!!

Swisstravnut
Swisstravnut
2 posts
new member
Mar 9, 2017 - 5:11 PM

I am happy to report: the Glacier Express website is now populating the date field correctly. I would like to think it is because of the e-mail I sent to MGB railway company (and not a coincidence), having included links to 2 independent reports of travellers having this problem since Feb.21, 2017.

Thanks MGB!

Arno
Arno
9569 posts
expert &
moderator
Mar 9, 2017 - 6:35 PM in reply to Swisstravnut

Thanks for sharing this here Swisstravnut!

2sk21
2sk21
23 posts
new member
Mar 9, 2017 - 6:38 PM

I discovered the problem: The reservation link does not work from the main page but you can click on the "Booking" link and then you can make the reservation from the booking page.

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