Jul 12, 2018 - 7:05 AM
I'm glad to hear it's being corrected, but it's a hassle for sure. Most passes are "print@home" nowadays and the Swiss Travel Pass Flex will be too in the future, so they promised. That saves time and money, and might be the best option for you next time. Buying on arrival comes with its own set of disadvantages, like possible waiting times, taking opening hours into account, and not having a backup pass (print@home passes can be printed as many times as you want).
Personally I'd ask for a refund of the return shipping costs when all of this is over. If you received a different pass than you ordered that would be fair. They need the pass back to formally cancel it with the railways I think.
Last modified on Jul 12, 2018 - 7:05 AM by Arno