[ldorland]

30 July 2016 at 22:17:35 #809785

Help! I must be a complete idiot.

I thought I finally figured out how to order our 5 Bernese Overland Regional passes online. But when I finished the order (paid $1200 with MasterCard) and printed them out, the start date was 09.08. I could swear I put in 14.08!

The website says “No Refunds”. I don’t want a refund. I just want the date changed to Aug. 14.

We leave early tomorrow morning early for the Netherlands and won’t arrive in the Bern area in Switzerland until Aug. 14.

What can I do? I sent an email to [email protected], but I don’t know if that is the best approach. Arghhhhh!

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[Arno]

31 July 2016 at 9:08:54 #854710

Hi Idorland,

I’m sorry to hear that! You’d best contact the retailer you purchased from. If it’s the SBB, then that e-mail address seems fine to me. Please let us know if they fixed it for you, or if you have any further questions.

[Slowpoke]

31 July 2016 at 20:41:42 #854711

Hi Liz-

<<“Help! I must be a complete idiot.”>>

Seems unlikely.

i do it all the time for hotel reservations. ;-(

Good luck getting it fixed. My fingers are crossed. Makes it hard to type. ;-(

Slowpoke