How to address schedule issue on Gornergrat train?

How to address schedule issue on Gornergrat train?

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HappyMak
HappyMak
9 posts
new member
Jun 23, 2018 - 10:12 PM

We are a family of four visiting Switzerland for ten days since 17 June. So far so good. Trains are always on schedule and reliable so we can make the travelling smooth and happy. However on today, we encountered something frustrating that we are asking for your help to pass the message to relevant parties for their investigation and rectify it as soon as you can.

We rode the Gonnergrat train at 17.24. We then got off at the Rotenboden wishing to walk the Riffelseeweg so to take pictures on Matterhorn in front of a small lake. Soon afterwards at around 18.42, we waited at Rotenboden station so to catch the 1852 train to the final station Gornergrat for sightseeing. Unfortunately, we needed to wait until 19.57 that the train arrived. After around 7 minutes, the train arrived. Time was definitely running short. The driver said we could only have two minutes to look around at gornergrat. Hence, our plan to have sightseeing at Gornergrat was vanished. In between time intervals, we were fooled by the digital board telling us the ever changing schedule

I wrote this to forum in hopes of Gornergratbahn would get this message and address this issue as early as possible!

Thank you and regards,

Gordon MAK

Lucas
Lucas
8820 posts
expert &
moderator
Jun 24, 2018 - 3:10 PM in reply to HappyMak

Hi Gordon Mak,

I'm sorry to hear the train schedule changed on you like that. It is hard to say what happened - very strange.

Do note that we are not affiliated with any train company in Switzerland and simply a forum to help tourists plan their trip to Switzerland as best we can. So no one from the Gornergrat Bahn will be on our website to read your message.

I'd advise you to email them directly to see if they can tell you what happened: railcenter@gornergrat .ch
I'm sure they will appreciate the feedback and will do their best to not have that happen in the future.

Last modified on Jun 24, 2018 - 6:43 PM by Arno
HappyMak
HappyMak
9 posts
new member
Jun 24, 2018 - 6:40 PM in reply to Lucas

Hi Lucas,

Thank you for your advice. Have sent out the grievance email to the address you suggested.

Gordon Mak

1960man
1960man
507 posts
top member
Jun 25, 2018 - 12:16 AM

I will be interested to see what you get from the GGB.

I would say that you were leaving it quite late to go uphill on the Gornergratbahn, at a time of day when the train is only every hour, and the last train up to Gornergrat is the one that calls at Rotenboden at 19.52. The previous train due at Rotenboden at 18.52, was apparently missing, but that is only one train missing perhaps out of the whole day - which is not really a terrible performance. Maybe there was a technical fault on the train - it can happen even in Switzerland...

The GGB was not failing in its duty per se, as the train you eventually got on was running after the one you wanted and then ran back down to Zermatt so the last advertised train of the day downhill ran, thus I think the company was fulfilling its responsibility to take any remaining passengers 'off the mountain' on the last advertised service.

HappyMak
HappyMak
9 posts
new member
Jun 25, 2018 - 5:07 AM in reply to 1960man

Hi 1960man,

Thank you for your analysis. As one of the affected travellers, I’d like to have the real time information as to the likely off schedule train so to have a better psychological preparation for the next train. Yeah let’s wait and see how GGB explains, if any.

Warmest regards,

Gordon Mak

Lucas
Lucas
8820 posts
expert &
moderator
Jun 25, 2018 - 6:13 AM in reply to HappyMak

Yes, it is always nice if they could have explained to you what happened on the train when you were there.

Let us know what they say! :)

HappyMak
HappyMak
9 posts
new member
Jun 25, 2018 - 7:38 AM in reply to Lucas

Certainly!

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