Apr 26, 2012 - 11:27 AM
Last Monday while waiting to board the train to France at Geneva train station, we got all our Swiss Passes and France Passes which covered for our family's entire 1-month travel in Switzerland and France (a lot of money for us) stolen from our backpack by a seemingly pickpocket professional at the Geneva train station. We (father, mother, 4 and 7 year old childred) are now stranded in Geneva and can't go anywhere anymore!
After the incident, we went to train company (SBB) asking if they could do anything for us, e.g. issuing some replacement tickets or refunds even partially as all the passes have not been used at all. The answer was an absolute "NO"!
We then went to the police station located at that very train station but they refused to talk to us because we couldn't speak French to them. Fortunately, later we ran into a very kind local Swiss woman who kindly took me back to the same police station to report our incident. But the only thing they did was to make a record of our incident and gave us a copy (in France of course) which they said meant for an insurance company who we don't have.
That's the end of their job! We thought that the Police's job was to catch the thief. We asked if it was possible to check the video tape from the video camera which was there at the train station where we met the suspect. In case he was still in the train station at the time, we could catch him and recover our property. But the police said the video camera belong to the train company and nothing they could do!
Is there anything else we can do?