Sep 11, 2019 - 7:23 PM
in reply to Arno
Yes, Arno. That's what I ended up doing. After two unsuccessful attempts of paying for the tickets with Happy Trail (including a few rejected inputs for such items as email address, street address, etc.), I decided to try buying from the Switzerland Travel Center. I got the message from them too, that my payment could not be processed (Fraud). It also gave the statement that 'the 3-D server process has not yet been activated Try again or contact your bank.' By the way,I got this message from Happy Trail too, but that didn't mean anything to me.
When I got this rejection from the Switzerland Travel Center, I was starting to wonder what that 3-D server was, when my phone rang. My credit card company called me to ask if I was just trying to make a purchase with this STC in Zurich. I asked to talk to a representative in order to get an explanation of where the problem was. So, here is what I learned from that phone call: When one gets this message about the 3-D server, if one calls the credit card company, then the transaction can be approved. When I confirmed that it was a transaction I wanted to do, the representative removed the block on my card, and she told me to try the transaction again, and that it should go through. It did go through, and I was able to print our tickets.
Arno, perhaps, as another service that myswissalps.com can do for your readers and fans (among all the numerous favors all you guys have already generously extended to us), you could add this piece of information in your list of tips on buying rail tickets online: what to do when one gets the message 'your payment cannot be processed (FRAUD). Please try again or call your bank.' As in my case, without knowing this bit of information, a consumer who is sure that his/her card is good, and that all the information he/she entered is good and valid, this FRAUD statement and the reference to the 3-D server can be unnerving and can make that rail company lose a customer. I almost gave up and was inclined to wait until I arrive at the Zurich airport to buy my train tickets in spite of the frequent recommendation from you all on myswissalps.com to order tickets online. Especially because my flight is the morning after tomorrow, and there are lots of things going on.
Thanks for your help, Arno.