Swiss Travel Pass delivered for wrong dates

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Chhaya
Chhaya
1 post
new member
May 30, 2018 - 5:20 PM

I ordered for 3 days Pass on 29May, selected dates 3-5June. Paid and the confirmation screen showed pass date starting from 30May. Payment had gone through by then.

Very soon emailed them back within few minutes of my order to change my dates to 3June-5June as I am reaching Switzerland on 3rd. Didn’t get any reply. Again on 30 May messaged them early morning through their website but No reply, again sent query in afternoon no reply. I am quite worried as I have paid quite a lot of money & can’t even use as in UK now. And will have to again purchase another one for my holiday.

can Happyrail please refund or at least amend the dates for me.really frustrated with this, so helpless. Can anyone please help or suggest. Pls help

Arno
Arno
11280 posts
expert &
moderator
May 30, 2018 - 6:23 PM

Hi Chhaya,

Welcome to MySwissAlps! I'm sorry you're having trouble with the start date of your pass. Happyrail normally replies and solves issues pretty quick; perhaps they did not receive your e-mail or you did not receive their reply. I will pass this on to them and ask them to get back to you.

Can you let us know the order number on your confirmation? That will help tracking down the issue.

AnaG
AnaG
3 posts
new member
May 31, 2018 - 6:26 PM

Hey,

I had the same issue, Happy Rail charged 15% cancellation fees and then I had to rebook it.

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