Aug 27, 2015 - 8:14 AM
in reply to SwissPass
(1) I have heard of such problems before. In most cases it is actually caused by security measures of the card issuer. And in many of such cases they first deny there's a problem on their end. You have to get through to their security/fraud team to allow the transaction. But, I don't know whether that's the case here as well. The SBB webshop for Swiss Travel Passes is www.swissrailways.com. Did you buy it there or on the domestic site sbb.ch? They might use different payment providers. Problems can occur everywhere, but I have heard of it more frequently regarding foreign transactions on sbb.ch.
I see you live in Japan. The cheaper and probably easier option for you would have been to order through www.raileurope-japan.com/pass/swiss-pass or www.raileurope-world.com/pass/swiss-pass (all the retailers for your country are listed here). It might be too late for that now since you depart in a few days and they don't offer print at home passes. But you can check the first site; their shipping is pretty quick.
You can best contact the SBB and ask them to verify that your payment will not be accepted like the site said. If for any reason they will get the payment and not issue the pass, I am sure they will credit the amount back to you. It happened to me once as well, with a different retailer. They won't just keep your money.
(2) The ticket counter at the airport will just have opened when you arrive. You can get your pass there. They offer passes for the regular prices, not the lower ones of the other sites I mentioned.
Enjoy your trip!
Last modified on Sep 18, 2022 - 1:54 PM by Annika