Swiss Family Card - child listed with wrong name

Swiss Family Card - child listed with wrong name

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Anwer 36
Anwer 36
1 post
new member
Jun 20, 2018 - 10:58 AM

Hi guys, first of all i am posting first time but i have been following this forum for over a month and planned my trip with the help of all great advices. you guys are awsome!

I am visiting switzerland for 4 days in july and my query is about family card. i booked 4 day swiss pass 2 days ago through rail europe website for 2 families in one transaction.

2 adults and 1 child for me and 3 adults and 1 child for my sister. now when i received pass via email i can see both child are linked to my sisters name but actually both child should be linked to their parents name like my childs family card should my name but its showing my sisters name.

now my concern is that will i be still able to use this family card for my son as i will be also traveling in whole trip with him or this can create issues and i need to get it corrected, and if i need to then where i can get this corrected like when i land in zurich airport or before reaching zurich?Thanks in advance.

Lucas
Lucas
7106 posts
expert &
moderator
Jun 20, 2018 - 3:54 PM in reply to Anwer 36

Hi Anwer36 and welcome to MySwissAlps!

I don't think this will be an issue if you are all always traveling together (but it could be).

I'd contact the company you bought the tickets from and ask them to change the names and re-issue tickets. If they can't or won't for whatever reason, you can get new Swiss Family Cards issued at a Swiss railways office when you arrive.

Removed user
Removed user
0 posts
new member
Jun 20, 2018 - 8:07 PM

Hi,

It happened to me too

I emailed SBB, they told me to buy another pass, email them the new pass number, and within 14days they refunded me for the old wrong pass. They did charge me 10CHF though

KabsMY

Last modified on Jun 21, 2018 - 5:31 AM by Arno

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