[Fognorth]

10 May 2015 at 23:53:41 #807202

My daughter was trying to get the 3 day flex combi pass for her and her 15 year old daughter and has met with nothing but failure. When she tries to go to the book it page and pay it gives a message in red something like youth fare maybe available cheaper or somthing like that and will not process the request. Repeated attempts to try and figure out how to purchase the passes have failed. Any idea what the problem might be? I have already booked for me and my sweetheart and she is trying to book for her and her daughter. We are all traveling together? Strange…Thanks.

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[Slowpoke]

11 May 2015 at 0:07:39 #842962

<<“My daughter was trying to get the 3 day flex combi pass for her and her 15 year old daughter and has met with nothing but failure. When she tries to go to the book it page and pay it gives a message in red something like youth fare maybe available cheaper or somthing like that and will not process the request. “>>

Arno and Annika are the experts on travel passes and cards.

My amateur opinion is that you are trying to book a card/pass for a child who is too young to need one.

Let’s see what the experts say.

Slowpoke

[Arno]

11 May 2015 at 7:01:16 #842963

Hi Fognorth,

I’m sorry she’s having so much trouble to get her pass! I don’t know which page she tried, but since you’re from the US, the most obvious page would be raileurope.com/rail-tickets-passes/swiss-travel-pass-flex-with-half-fare-card-combi/index.html. I don’t see any error messages there, but the site suggested a Youth pass for the 15 year old, which is incorrect. A 15 year old can travel for free with the Swiss Family Card. I will contact them so they can correct that.

I’d recommend to go to raileurope-world.com/pass/swiss-travel-pass-half-fare-card and order there. Simply fill out ‘1 adult’ and ‘1 child in Family Card’. Should you get any weird error messages, select ‘1st and 2nd class’, then switch back to ‘2nd class only’. That seems to help.

All points of sale are listed here (select the Combi pass, then click ‘Show results’). If she’s running into an issue again, please let me know which website she is using.