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Unable to activate Swiss rail pass


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Mtnbugs
Mtnbugs
3 posts
new member
Jul 19, 2021 - 3:25 PM

I am not able to activate my pass. When I fill in all required information it shows

“the System is unable to activate any dates”

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Anna
Anna
1575 posts
top member &
moderator
Jul 19, 2021 - 4:50 PM in reply to Mtnbugs

Hi Mtnbugs,

Welcome to MySwissAlps.

I'm sorry you are having issues activating your railpass. Did you buy your pass online? And which railpass is this?

Regards,

Anna

Mtnbugs
Mtnbugs
3 posts
new member
Jul 19, 2021 - 4:54 PM in reply to Anna

Thanks. We figured it out.

Annika
Annika
6621 posts
expert &
moderator
Jul 19, 2021 - 5:24 PM in reply to Mtnbugs

Happy to hear it's solved Mtnbugs! I assume you were trying to activate free travel days for your Swiss Travel Pass Flex (https://www.myswissalps.com/swisstravelpassflex/howtouse), or maybe the Regional-Pass Lake Geneva-Alps (www.myswissalps.com/regionalpasslakegeneva/howtouse)?

Your screenshot shows a circle around July 17 2021. Maybe you accidentally tried to activate that day, and since it's in the past an error message would make sense. If not, I guess it was just a temporary system error. Anyway, you figured it out and you're all set for traveling now. Enjoy your trips!

Mtnbugs
Mtnbugs
3 posts
new member
Jul 19, 2021 - 5:39 PM in reply to Annika

Thank you. 👍

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