72625 posts
There is a booth in the customs hall that you pass through to ‘cross the border’ into France on the way to platforms 7/8 but as the area isn’t staffed all the time because its a Schengen open border it may not be open.
68 posts
Thats a bummer. The schengen makes it easy to cross borders but makes it difficult for VAT returns. They should fix this issue actually
72625 posts
97 posts
If you leave Switzerland without getting the appropriate documentation, you won’t be able to deal with it later. We were fortunate to find an official in Basle coming from Paris to Switzerland, otherwise we would have lost the VAT refund. Airports do not have this issue, it’s the train stations that are either not staffed at all or just part time. There’s a lot of online information about how you can get the refund once you return home, but that almost never works and it involves getting a consulate involved, etc. .