Golden round trip fare for child at Mt Pilatus

Golden round trip fare for child at Mt Pilatus

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kochumon
kochumon
23 posts
new member
Jul 16, 2016 - 12:00 PM

does children with family card under swiss travel pass has to pay for golden round trip. If yes , can we avoid charges by buying SBB junior card for CHF 30 so that adults only pay for the charges

Arno
Arno
7696 posts
expert &
moderator
Jul 16, 2016 - 12:58 PM

Hi kochumon,

With the Swiss Family Card, your children travel for free everywhere. You don't need anything else. Please see myswissalps.com/ swisstravelpass/ price.

Have a great trip!

kochumon
kochumon
23 posts
new member
Jul 16, 2016 - 1:03 PM in reply to Arno

thanks for prompt response. golden round trip at mt. pilatus includes boat trip, cog wheel rail, aerial cable and panorama gondola. Does that mean all these come free of cost to children between 6-16.

Annika
Annika
4415 posts
expert &
moderator
Jul 16, 2016 - 1:14 PM in reply to kochumon

Hello kochumon,

Everywhere you go with the pass is free of charge for children up to 15.

premj
premj
33 posts
active member
Jul 16, 2016 - 7:50 PM in reply to Annika

Annika

A clarification- because the cog wheel train and cable car are charged 50% with the Swiss travel pass don't we hv to pay the 50% fare for children on the cog wheel train and cable car even if we have a family card?

Annika
Annika
4415 posts
expert &
moderator
Jul 16, 2016 - 8:29 PM in reply to premj

No, it's free. Really :-)

premj
premj
33 posts
active member
Jul 16, 2016 - 8:55 PM in reply to Annika

Annika

Thanks.

When i go into the website to book tickets to pilatus (myswissalps.com/ pilatus/tickets) while it allows adults to discount their fare by clicking on the Swiss travel pass option, it does not do so for the kids. It automatically loads the charge for kids. So do i not mention the kids at all and just only buy tickets for adults?

Prem

premj
premj
33 posts
active member
Jul 16, 2016 - 8:56 PM in reply to premj

sorry meant this website

www.swisstravelsystem. co.uk

Annika
Annika
4415 posts
expert &
moderator
Jul 17, 2016 - 7:06 AM in reply to premj

Hi Prem,

The kids travel for free, so they don't need tickets. Please see www.swisstravelsystem. co.uk/en/ products/excursionpila tus. You only need to book for children who do not travel with the Swiss Family Card.

premj
premj
33 posts
active member
Jul 17, 2016 - 7:24 AM in reply to Annika

Annika

Thanks. I seemed to have missed this detail and have ended up paying GBP 29 each for the 2 children even though we have a Family card. Do you know if i can ask for a refund? Is there anybody within Pilatus Bahnen i can contact regarding this. I had made a similar mistake while booking the Glacier express tickets but I contacted them and they were quite prompt in reverting that they will refund the money to my card.

I can't seem to locate any contact email for Pilatus bahnen

Thanks

Prem

Arno
Arno
7696 posts
expert &
moderator
Jul 17, 2016 - 3:47 PM in reply to premj

Hi Prem,

You should contact the retailer you purchased from, not the Pilatus Bahnen. If it's the above website you find contact details here and also in the confirmation e-mail of your order.

premj
premj
33 posts
active member
Jul 17, 2016 - 5:26 PM in reply to Arno

thanks annika

I did indeed buy the tickets from the Swiss travel centre website. I have written to them on the email address in the link you provided. Hopefully they will revert positively.

Thanks again for your assistance

Prem

premj
premj
33 posts
active member
Jul 21, 2016 - 6:37 AM in reply to premj

Arno, annika

just wanted to let you know that STC agreed to refund me the ticket I had bought for the kids.

Thanks a lot for your valuable guidance!

Prem

Annika
Annika
4415 posts
expert &
moderator
Jul 21, 2016 - 7:43 AM

Hi Prem,

Thanks for getting back to us! Glad to hear your tickets will be refunded. Have fun preparing for your trip!

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