15484 posts
Hi Ihsan, welcome to MySwissAlps!
I am sorry to hear that. Where do you want to buy the pass? Is it http://www.swissrailways.com/ en? It looks like it failed during the processing of your credit card. I can’t test that. This could be a temporary issue. You can try again later today. If it still does not work, please try ordering somewhere else (all options are here). From Germany, I’d suggest http://www.acprail.com/rail-passes/swiss-pass.
Please let me know how it went.
72625 posts
HI Arno!!
Thank you very much for your answer. It was not an credit error, After filling the form it was not going to payment options, But now the problem is resolved.
Later I realized that I should 1st sign up the website, then I should go for purchasing option. So it was successful now.
One thing I am concerned is, it was asked to mention country of residence (not the Nationality), So I wrote Germany, But I am Pakistani National living in Germany.
During that process It was asked to write country of residence, which wrote as Germany
On my ticket (swiss travel pass), Passport country Germany is mentioned. will it cause any problem?
Although the passport number is correct and German visa is stamped as well.
Kind Regards,
Ihsan
15484 posts
Hi Ihsan,
Glad to hear it worked for you, thanks for letting us know. None of the mentioned websites requires you to sign up by the way.
72625 posts
thank you very much,
I have edited my above post, with problem mentioned.
15484 posts
Hi Ihsan,
The country on the pass should be the same country as in your passport. If you ordered through http://www.swissrailways.com/ en you can contact them as explained here so they can correct that before they e-mail you the pass.
72625 posts
Thank you very much, I will contact them now.