Whether Rail Europe is cheating Indian customers
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I had booked one ticket for Rail journey from Paris to Basel (3 Adults) by 10.23 TGV Lyria 9211 from Paris Gare Lyon to Basel on 05.07.2016. My credit card was debited by INR 12960 (INR 12348 as price of tickets plus booking fee of Rs.612). Booking reference : QNVNFW. Seat Nos. 75,76 & 77, Coach no.18.
I was handed the tickets in which the price of each ticket was printed as $49 per head, which was equivalent to INR 3245 (Today’s price -> $1 = INR 66.23) i.e., Rail Europe took Rs.3225 (Rs.12960 – Rs.3245 x3) extra. In the website http://www.raileurope.com, Rail Europe is not charging any booking fee, but in http://www.raileurope.co.in, Rail Europe charged me a booking fee of INR 612 for this ticket. I think that Rail Europe is cheating Indian Customers in a planned way. Rail Europe should be banned from all activities.
I have the proof to prove my allegation. I am enclosing the copy of railway journey tickets issued by http://www.raileurope.co.in.
I gave a letter to Rail Europe stating :
“I have booked one ticket for Rail journey from Paris to Basel (3 Adults) by 10.23 TGV Lyria 9211 from Paris Gare Lyon to Basel on 05.07.2016 by INR 12960 (INR 12348 plus booking fee of Rs.612). Booking reference : QNVNFW. Seat Nos. 75,76 & 77, Coach no.18,
For the last few days, I checked with your website raileurope.com and found that you were giving the same ticket at $49 per head (without any booking fee), which is equivalent to INR 3245 (Today’s price -> $1 = INR 66.23) i.e., you took Rs.3225 (Rs.12960 – Rs.3245 x3) extra. You are cheating Indian people. If you do not reply, we shall complain to Competition Commission of India and other websites of return us the european countries.
This is my second letter to you.
Thanks
Anjan Ghosh“
They replied :
“Dear Anjan,
Greetings from Rail Europe!!
We would like to inform you that as per the managing railways the discounts are decided by them, we cannot comment on it. However, when you made the booking the discount was not available, hence you did not receive it.
Regards,
Rail Europe“http://www.trenitalia.in is also charging Indian people an administration charge, whereas http://www.trenitalia.com is not charging anything extra.
Now you decide whether Rail Europe is cheating or not.
Thanks
A Ghosh
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