Purchase of Saver Day Pass via HappyRail
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Hi All,
Long post ahead. Not sure if anybody experienced the same issue as me. I would like to seek some clarification with regards to purchasing saver day pass via Happyrail.
As advised by MySwissAlps on my previous thread, I can purchase Saver Day Pass sooner than the regular 60 day booking window via Happyrail. Which I have done so. (Purchased Saver Day Pass for 28 Jan 2020 on Happyrail website on 27 Oct 2019 for 2 adults at CHF 79 each, indicating with Swiss Half Fare Card)
My understanding was that Happyrail will book the pass when it becomes available at the best price and immediately send the passes by e-mail and refund the difference if a difference is applicable.
I have received the email from Happyrail for the passes, however I’m charged CHF 52 per adult and the ticket indicates Full Fare.
I emailed Happyrail to enquire about this and their reply was “There are two versions of the Saver Day Pass. A reduced one for Swiss Half Fare Card holders and a regular “full price” Saver Day Pass. These tickets vary in price independent on each other. So in this case the regular “full price” Saver Day Pass was priced the same as, or cheaper than, the reduced version”.
After I received Happyrail email, I went to check SBB and Happyrail website and noticed the cost of the Saver Day Pass for 28 Jan 2020 was CHF 39 and CHF 38 per adult with HFC respectively. I screenshot the fare to Happyrail and they revert the following “The regular Swiss Saver Day pass was the cheapest available option at the moment of booking your tickets. We can not influence any price fluctuations of SBB.”
I am disappointed and confused. When I checked both SBB and Happyrail, the cost of the pass is cheaper than what I’m currently charged (Happyrail charged me CHF 52 per adult for Full Fare even though I indicated I have HFC). This does not make sense to me for making a pre booking yet having to pay more. And I can’t comprehend why would a full fare pass be cheaper than a pass with HFC?? I have not seen full fare tickets cheaper than with a HFC throughout my research for my trip. Doesn’t the system work in the way where it begins with the lowest fare and prices starts increasing day after day?
“The regular Swiss Saver Day pass was the cheapest available option at the moment of booking your tickets. We can not influence any price fluctuations of SBB.” – How would I be able to verify this? Immediately after receiving the email from Happyrail, I went to check both website and prices are cheaper than what I’m charged.
Is my understanding of the booking system incorrect or is there some kind of miscommunication here?
Appreciate any kind of help
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