15485 posts
Hi Susie,
How to activate your travel days is explained here: http://www.myswissalps.com/swisstravelpassflex/howtouse. Indeed you need to go to that website (not to contact them, but to log in and pick one or multiple travel days). Everything you need to log in should be on the order confirmation. If it doesn’t work, please feel free to e-mail the confirmation to us, and mention the URL of this thread, which is http://www.myswissalps.com/forum/topic/activating-my-swiss-rail-pass.
By the way, where are you now and when is your first travel day?
72625 posts
Hello, I’m at home in London. My first travel day is 02/03/20. The details HappyRail sent me to log in to activateyourpass.com do not work. I will send the email to you. thank you.
72625 posts
I’ve sent you an email if you could look out for it please. I really am losing patience with this now. Your help is 100% appreciated, particularly as none of this is your responsibility.
15485 posts
Hi Susie,
I received the e-mail, thanks. I was able to log in. Is your birth day May 6? I selected it from the calendar (click on the calendar icon on the right). If you typed it, you may have typed the wrong order of numbers. It expects month first in my case, but this can be browser dependent. Using the calendar is best. I assume this caused your issue. If not, feel free to post back here.
72625 posts
Oh no!!!! I didn’t just have the date and month round the wrong way???!! Checking now.
72625 posts
Ggrrrr, that was it!! We write our DOB the other way round in the UK. It’s so automatic it hadn’t occurred to me. THANK YOU!!!!
72625 posts
Hi Susie,
I am happy that it is solved now. If anything else pops up, please feel free to come back again.
Ildiko