HappyRail is a website operated by the experienced Dutch train travel agency Treinreiswinkel. We started working with them in November 2016.
Questions about your pending order?
We do not have access to detailed information about orders you place. If you have placed an order and have a question about it, please e-mail HappyRail and include the following information:
- Your name, address, country and phone number;
- Your invoice number. If you don't have this, then include your order date/time and which products you ordered;
- Your departure date from home.
Please copy your message (cc) to firstname.lastname@example.org so that we are aware of your question and can help if necessary.
For any questions that are not about pending orders, please feel free to contact us!
- E-mail: www.happyrail.com/en/contact (Mo-Fr 8:00 AM to 6:00 PM CET, excluding holidays)
- Live chat: www.happyrail.com/en/contact (Mo-Fr 9:00 AM to 5:00 PM CET, excluding holidays)
- Phone: +31 715 137 008 (Mo-Fr 9:30 AM to 5:30 PM CET, Sa 10:00 AM to 5:00 PM CET, closed on Sundays and holidays). This phone number is only for urgent questions about pending orders, e.g. if you have trouble receiving your rail pass via e-mail. Please keep your invoice number handy;
- Website: www.happyrail.com
- Address: Oude Vest 7, 2312 XP Leiden, The Netherlands