About the Swiss Railways
Switzerland Travel Centre (STC) operates the webshop of the Swiss Federal Railways (SBB) since 1998. We started working with them in 2004.
Questions about your pending order?
For privacy reasons, we do not have access to detailed information about orders you place. If you have placed an order and have a question about it, please e-mail Switzerland Travel Centre (in English or German) and include the following information:
- Your name, address, country and phone number;
- Your order number. If you don't have that, include your order date/time and which products you ordered;
- Your departure date from home;
- It helps to include the confirmation e-mail that you should have received.
Please copy your message (cc) to firstname.lastname@example.org so that we are aware of your question and can help if necessary. If your inquiry is urgent, please call Switzerland Travel Centre and refer to your e-mail.
For any questions that are not about pending orders, please feel free to contact us!
Contact the below office unless you live in the UK or Ireland and have received paper tickets instead of tickets via e-mail.
Helpdesk for the UK & Ireland
Contact the below office if you live in the UK or Ireland and have received paper tickets instead of tickets via e-mail.