Did not receive Swiss Travel Pass from SBB
A traveler named Joee is experiencing issues with purchasing a 15-day Swiss Travel Pass from the SBB website. They haven't received a confirmation email or have any record of their order in their history, and customer service has been hard to reach. Joee is seeking advice on what to do next.
- If you purchase a Swiss Travel Pass from the SBB website, check your spam folder for confirmation emails and ensure your payment didn’t get blocked.
- For a smoother experience, use the dedicated tourist webshop of SBB, as it is designed for tourists and does not require a user account.
- If you encounter issues, calling customer service again can help, but be patient as connections may be poor.
AI-generated summary-
Hello, I was wondering if anyone knew what the process is of buying a Swiss Travel Pass from SBB. I purchased the 15 day Swiss Travel Pass from their website with my SBB account. I never received any confirmation email nor does the order appear in my order history. Is this usual? I tried looking through their website and calling customer service but there was terrible connection making it difficult to hear each other. Thanks
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Hi Joee,
Welcome to MySwissAlps! I’m sorry you’re having trouble receiving the pass. As you mentioned your SBB account, I assume you ordered from the SBB .ch website. That site is mainly geared to Swiss residents. It does offer Swiss Travel Passes, but it can be a bit hard to navigate and order from as a tourist. As for as I know your pass should be issued automatically but there are still cases where manual processing is involved, so it may take a day or two in such a case. I recommend to call them again, that should be the best way to get this sorted. Do check your spam e-mail folder too, just in case. Also check if the payment was blocked by your credit card company.
For future purchases or others who read this: on our pages like http://www.myswissalps.com/swisstravelpass/price we usually refer to the dedicated tourist webshop of SBB: https://shop.switzerlandtravelcentre.com. They have an easy to reach helpdesk, they accept foreign credit cards, and have everything in place to cater to tourists. You don’t need a user account, and passes are e-mailed in minutes.
I’m sure you’ll get this resolved eventually. Let us know if we can help with anything else.
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