MySwissAlps.com features ads, commercial and non-commercial Having difficulty buying Saver Day Passes online
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Hello,
I am having difficulty buying 5 saver day passes online using my credit card. It kept telling me “payment authorization rejected”. I know the rejection wasn’t from the bank because I would have received a notification from the bank to authorize this transaction. Does anyone out there has had similar experience before and know how to go about completing the transaction? I need to purchase these passes before June 16 because we will be leaving for Prague and then will be heading for Swirzerland on June 25. Thanks!
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1) Make sure everything matches exactly. It will fill the name field in for you if I remember, change it to match your card.
I’ve had a rejection before too. I used a different card. There was a security block on the card so I would contact your bank anyway. It sometimes comes from Visa/MasterCard and not your bank but they can tell you.
Hi Chloeysl1234,
It is possible it is a bank issue but this isn’t an uncommon issue on the SBB website with foreign credit cards. Unfortunately at this time it is the only way to purchase the Saver Day Passes. If that card doesn’t work do you have another you could try?
Hi all,
I called the bank and credit card company and was told the rejections were from the merchant Ie sbb.ch. Is there a way to contact them? Thanks!
There is an online contact form at the bottom of their homepage: https://www.sbb.ch/en/ home.html but it is a system issue and I’m not sure if there is anything they can do/change to fix it immediately. I think the whole payment system needs updating – but you never know. 🙂 Do you have another card you could try?
Hello All,
I think after the 10th or the nth time I finally managed to get the passes yesterday. Thank you for all the help!
Oh great! The card finally worked or you used a different card in the end?
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