[Anonymous]

10 March 2020 at 20:36:41 #825448

Hi

can someone help me with the email address to contact SBB customer care? I booked 3 X Swiss travel pass for 4 days and I have cancelled my trip. I have filled the refund form last week –

http://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/online-mobile.html

but have not heard back from anyone.

How do I followup? How can I claim the 85% refund for unused tickets booked via the official SBB website?

please advise the email address

thanks

lisha

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[Victoria]

Reply 1 of 7 • 10 March 2020 at 21:52:26 #931349

Did you buy your Swiss Travel Passes from SBB or more likely their official shop for tourists called STC (Switzerland Travel Centre)? See http://www.myswissalps.com/aboutus/partners/sbb.

[User]

Reply 2 of 7 • 11 March 2020 at 8:52:18 #931350

I bought the STP from the official SBB site.

Can anyone advise the email address to contact SBB?

Many thanks

Lisha

[Arno]

Reply 3 of 7 • 11 March 2020 at 9:30:50 #931351

Hi Lisha,

I’m not sure where to go if you didn’t purchase via their official tourist web shop. Didn’t they include contact details when they sent the pass? Their phone number is 0848 44 66 88. I don’t know if it works from abroad: +41 848 44 66 88.

You filled out a request for a ticket refund, I don’t know if that will work for a Swiss Travel Pass. They should respond though, sooner or later, but I assume it’s very busy now. If their reply takes long, you could contact the tourist web shop via Victoria’s link. They may not be able to help, but it’s worth a try.

[User]

Reply 4 of 7 • 11 March 2020 at 9:57:37 #931352

Let me give the number a call.

Thanks Arno and Victoria

[User]

Reply 5 of 7 • 11 March 2020 at 22:31:29 #931353

Hello everyone

For the benefit of all, I wanted to share how I have requested my cancellation for the Swiss travel pass.

As mentioned earlier in this post, I purchased my Swiss Travel Pass from the official SBB website.

This is the Link I used to buy the Swiss Travel Pass

http://www.sbb.ch/en/leisure-holidays/travel-in-switzerland/international-guests/swiss-travel-pass.html

I went to section “Fare/Buy” and selected the link for ” Swiss Travel Pass 4 days”

http://www.sbb.ch/en/buying/pages/offerte/offertenProduktbasiert.xhtml

Followed the prompts, selected appropriate travel dates and proceeded to make the payments.

Initially when I decided to cancel my trip, I followed the link mentioned in my first post to request a refund but I got no response.

So today I called +41 848 446 688. Pressed option 4 for English and option 4 for other queries. A lady picked up, I gave my order number, and after confirming my details…she advised me, she has made the refund, it should reflect in my account in a few days…

Hopefully I will get the money back soon. Will try to come back and update if i do.

Thought I would share especially, since people are concerned about Travelling with the Coronavirus scare!

Hope this helps!

Regards

Lisha Sanjay

[User]

Reply 6 of 7 • 14 March 2020 at 0:27:27 #931354

Just to update everyone, I got my refund and got the full money back.

SBB is great!

Regards

Lisha Sanjay

[Anna]

Reply 7 of 7 • 14 March 2020 at 5:55:02 #931355

That’s a relief Lisha!

Thanks for keeping us updated.

Regards,

Anna