No confirmation after Swiss Travel Pass purchase
Guru booked a Swiss Travel Pass for 4 days but didn't receive a confirmation email, though the payment was deducted. They were worried and sought help to confirm their booking and find a helpline. Luckily, after some troubleshooting, Guru resolved the issue by correcting their email address and received the tickets.
- Always check your spam folder for confirmation emails after booking your Swiss Travel Pass.
- If you don't receive a confirmation, try calling the helpline during European office hours for assistance.
- Ensure the email address entered during booking is correct to avoid missing important updates.
AI-generated summary-
Hi,
I have just booked STP for 4 days,but have received no confirmation mail regarding the booking .My money though has been debited.
Generally some kind of intimation is received,followed by online delivery.Am a tad bit worried.
Also is there any helpline where i can call and confirm.
Regards
Guru
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Hi Guru,
Through which of the websites listed on http://www.myswissalps.com/sw isstravelpass/price did you book your Swiss Travel Pass?
Thanks, in that case you’ll find all details to contact them here: http://www.myswissalps.com/ab outus/partners/sbb.
It will be resolved. They are the official tourist webshop of the Swiss Railways (SBB) and are trustworthy. If possible please let us know once this is resolved.
Hi Guru,
Have you checked your spam folder?
Alpenrose
Hi,
I have checked my spam folder,nothing as of now.Tried calling up the helpline but it was all gibberish ,probably german or some dialect.
Really worried now,as a simple self generated intimation should have come atleast within 12 hrs
kindly c if you can help resolve the issue.
Regards
Guru
Hi Guru,
I’m sorry it didn’t work out for you yet. I think you reached their answering machine after office hours. I’d recommend to e-mail them, they will answer. But if there is a problem receiving their e-mail you may not see their reply. So I’d recommend to also call during European office hours and refer to your e-mail. They do speak English.
Hi,
Got my tickets, phew, understand had punched in the wrong mail id.
Thanks for all the support
Regards
Guru
Great, enjoy your trip!
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