Train from Hallstatt to Lucerne cancelled
Nev is having trouble with train transportation from Hallstatt to Lucerne after his ticket got canceled. He wants to know if he needs to buy a new ticket at his own cost or if he can find an alternative schedule on the Bahn website without extra fees. It seems his ticket is still valid for other connections.
- You can go to the ticket counter with your cancellation notice and use your existing ticket for an alternative train at no extra cost.
- The Bahn.com website covers all of Europe, so you can find multiple journeys even if your original train was canceled.
- Ensure you check for alternative schedules the same day of your travel to avoid delays.
AI-generated summary-
Hi, i have a problem with my train transportation from Hallstatt to Lucerne.
I had booked the ticket via Bahn train website but i received an email notified me that the journey cannot be carried out.
Is anyone face the same problem before ? Is it they will refund me and i need to make new arrangement at own cost ? Or actually i can find an alternative schedule at bahn website without paying the extra fare ?
Sorry for asking here. I had email to Bahn but havent got their reply.
Appreciate anyone who can help to advise
thanks
Nev
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Hi Nev,
I’m sorry your train was cancelled. In the worst case scenario, you might have to arrange to get a new ticket on your own and claim your refund later. You should contact the reseller from which you purchased the previous ticket. It might take a couple of days for them to respond.
Please reach out again if you need more info and do keep us posted.
Regards,
Anna
What is ‘Bahn Train’ ?
There should be more than one journey available from Hallstatt so I don’t understand what has happened.
Thanks Anna & 1960man for the replies.
The Bahn train is referring to german DB train service.
From the email and cancellation notice, it seem like i can or i NEED To find the alternative route using the same website. I am attaching the email record and a snapshot of the changing procedure in this thread.
what does it mean by “can use your ticket on another Deutsche Bahn service to reach the destination you booked”?
i just dont understand and dont know how can i get the replacement.
Anyway i had email the officer 2 days ago and still waiting for their reply
Thank you
rgds
Nev
Hi Nev,
Thanks for attaching the screenshot. I understand your situation much clearer now.
Your previous connection has been cancelled but your ticket is still valid and you can use it to travel on any Deutsche Bahn connection from Hallstatt to Lucerne. But you do need to find the alternative connection on your own.
Regards,
Anna
Thanks for the screenshots.
There are many points here to clarify
1) Hallstatt is in Austria, not Germany, so none of the trains in your itinerary will be operated by DB (German Federal Railway)
2) Bahn.com website – the German Railways journey planner nevertheless covers all Europe, hence why your information comes from ‘DB’
3) There appears to be no indication of why your ‘specific’ train was cancelled – have you got that? Without a date I can not see what might be the problem.
4) The Second screen shot clearly states that as the operator has changed the rules, your ‘specific train only’ ticket is now valid on any train.
5) Hallstatt is ‘off the beaten track’ so it takes quite a while to reach the main city of Salzburg, where you can pick up the international Railjet train from Salzburg to Zurich
Thanks for the replies…
Yes Anna i had found there is another alternative train schedule on the same day.
However, is it i need to book this and pay first and they will refund me for the earlier trip cancellation ?
Or actually i only need to go to the counter on the same day and show them the cancellation info to get my replacement ticket ?
rgds
Nev
Hi Nev,
Yes, the best thing to do is go to the ticket counter and show the cancellation. You should be able to use the current ticket on the alternative connection, or issued a new ticket without additional cost.
Regards,
Anna
No, you don’t need to do anything apart from get on the train you now choose to use.
See my point 4 in my previous post, and your own screenshot ‘DB Cancellation 2’ – where this is clearly stated.
Ok that is great.
Thanks Anna and 1960man for the replies.
rgds
Nev
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