[Anonymous]

8 January 2019 at 2:28:57 #819395

Hi,

By mistake while purchasing the Swiss travel pass for my wife, it got booked with my birth-date instead of my wife’s as google automatically picked it the birth-date and I didn’t notice.

Only after getting confirmation copy I noticed that its wrong.

The other details like Passport no. And name etc. are ok.

Will this be a problem travelling in Switzerland?

I also noticed the birth date actually is not printed on the pass. But was still not sure.

I paid in full for 4 days Swiss pass i.e (No youth discount)

I contacted SBB for this but as the Pass was purchased from RailEurope they said they wont be bale to help, and RailEurope is not responding to mails.queries.

Any suggestions please.

Thanks in advance.

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[rockoyster]

Reply 1 of 6 • 8 January 2019 at 4:35:08 #901683

Hello Mik4uu and Welcome to MySwissAlps

I think the date of birth is used primarily to determine eligibility for discounted (eg Youth) pass or for children taking advantage of Swiss Family Card free travel. I don’t see it as being a problem for you as you have a full price adult pass.

[Arno]

Reply 2 of 6 • 8 January 2019 at 4:52:15 #901684

Hi Mik4uu,

Officially, the birth date on the pass should match the date in your passport. I agree with Rockoyster though; in reality it should not be a problem. Rail Europe should be able to confirm that. When did you e-mail them? Which of their websites did you order from? What’s your order number?

[User]

Reply 3 of 6 • 10 January 2019 at 3:32:42 #901685

Thanks Rockoyster and Arno for your responses.

Arno – I did got a reply from RailEurope yesterday, they are saying they wont be able to change date now. I ordered from RailEurope India. They have suggested the option to cancel and rebook with 85% refund and also the pass I initially booked was promotional (4+1 day) but this one they are saying wont be. So realistically it would be a loss of more than 80 CHF. What would be your suggestion?

You need booking no. from RailEurope or Booking no. printed on pass? Please let me know.

Thanks again for taking out time and answering my queries.

Regards,

Mohit Kumar

[Arno]

Reply 4 of 6 • 10 January 2019 at 5:54:03 #901686

Hi Mohit Kumar,

Officially the pass is not valid because of the incorrect birth date. But personally I’d take the risk I guess. I do not think train staff will make a big deal out of this since everything else is correct. Loosing 15% plus a travel day would be a shame. In the end it’s your decision of course.

I don’t need more information from you, that was just in case Rail Europe wouldn’t reply.

[User]

Reply 5 of 6 • 14 January 2019 at 1:30:14 #901687

Hi Arno,

Thanks again. Appreciate that. I also got in touch with one of the conductors, he is saying since name and Passport no. are ok, it’s cool in my case.

Also wanted to say, I love this website and forum.

Thanks

Mohit Kumar

[Arno]

Reply 6 of 6 • 14 January 2019 at 8:01:51 #901688

Thanks for sharing that information and for your compliments!