Aug 4, 2016 - 1:27 PM
Thanks for joining MySwissAlps!
I'm sorry to hear there's a birth date mismatch on one of your Swiss Half Fare Cards.
1. According to the official rules the birth date needs to be correct. I don't know whether train conductors will enforce that rule. They may not if everything else is ok; particularly the names and passport numbers. But I recommend to get it corrected before you use the card.
2. I don't think so. You need to contact the retailer you purchased from. You didn't say where you bought the cards, but if it's the SBB webshop at www.swissrailways.com you'll find contact details in their confirmation e-mail and here as well.
Indeed, normally you save time by ordering over the internet. That may still be the case here as well. They might be able to make the change free of charge if they have not e-mailed the cards yet. Just contact them asap with your order number and all details, and explain what needs to be done.
Good luck! Please let us know what happened.
Last modified on May 17, 2018 - 11:42 AM by Arno