[kfordco]

17 September 2018 at 23:12:58 #818407

Over an hour ago, I tried to order two adult 8 consecutive day Swiss Travel Passes from Happy Rail. I input all the info for both people and then when it came time to pay by credit card, the total cost showed the total cost for only one person. I went ahead and input my credit card info, thinking that it was just going to charge me separately for the two adults, even though that seemed odd. Well, it charged me for one, but not the 2nd pass. And I still have not received the one pass by email that I was charged for, though their website says I should receive it within 30 minutes. I assume they are closed now since it’s about 1:15 in the morning in Switzerland. Any ideas? We leave the USA one week from today. Thanks.

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[kfordco]

17 September 2018 at 23:14:27 #896416

And I did check my junk folder, and it’s not there either.

[Removed user]

18 September 2018 at 4:15:55 #896417

I just read your post and thought junk folder. Obviously thats not the problem as you have checked. I can’t help you but I do wish you a speedy resolution and a great trip. Cheers Jacqui

[Arno]

18 September 2018 at 4:27:45 #896418

Hi Kfordco,

That’s unfortunate! But it will be solved, no worries. Please see http://www.myswissalps.com/ab outus/partners/happyra il for how to contact them and which information to include in your e-mail. Their office will be open in 2 hours from now and they should respond in less than 4 hours. If not, please let us know. Once solved, please let us know too if possible.

As this sounds like a technical issue it might be helpful for their team if you let them know which browser you were using and if you were ordering on a desktop computer, tablet or smart phone.

[kfordco]

18 September 2018 at 15:33:55 #896419

Thank you for the link and information! I woke up today to an email reply from HappyRail with a pdf attachment of my Swiss Travel Pass–Yeah! No explanation as to why the 2nd pass didn’t go through, but I did resubmit the necessary info for that 2nd pass about an hour ago (16:30 their time) and was charged for it. No confirming email or pdf file for that 2nd pass yet. I don’t understand why I don’t get the email and file automatically. I may have to email them again today about that. I’ll post again when that gets resolved.

I would also like to thank MySwissAlps for all the invaluable information I’ve been able to glean from this forum in planning our upcoming trip. Thank you for being here! -Karen

[Arno]

18 September 2018 at 16:44:21 #896420

Good to hear that Karen! Normally it’s all automated so this must have been a glitch. That’s for Happyrail to sort out. It sounds like it will all be fine, but if not please let us know.

[Removed user]

18 September 2018 at 20:32:41 #896421

Hi Karen,

Did you get your issue solved. I am also planning to buy the Swiss pass through happyrail for my trip this weekend and worried after looking at your post.

[kfordco]

19 September 2018 at 2:46:59 #896422

Not yet, but I hope to tomorrow when they open for business. I have emailed them and hope they’ll send me an email with the STP as a pdf attachment like they did for the first pass that I ordered. I will let you know.

[Arno]

19 September 2018 at 4:59:32 #896423

Hi Bapineedu,

I wouldn’t worry about it. So far this is the only case with delayed delivery. But you can always order via https://shop.switzerla ndtravelcentre.com/#/e n/home and get your Swiss Travel Pass delivered in 5 minutes.

[kfordco]

19 September 2018 at 14:25:57 #896424

Bapineedu,

All is well. I received the email with the pass in pdf format this morning.

[Removed user]

19 September 2018 at 17:30:23 #896425

Thanks Karen, Arno. I have just ordered my pass from happyrail for my travel this weekend. Hope to receive it tomorrow.

[Arno]

19 September 2018 at 19:38:06 #896426

Thanks for letting us know and enjoy your trip!

[Arno]

19 September 2018 at 19:39:37 #896427

Great! It should all work fine. Normally you’d receive it within 30 minutes.

[bubbybains]

20 September 2018 at 0:20:49 #896428

Sorry to highjack your post.

I am going to buy stp from happyrail website and i saw the option of countries to fill after the first date of travel column, so my question here do i need to fill country of citizenship or country of residence in that column.

Thanks

[Removed user]

20 September 2018 at 6:45:04 #896429

Hi bubbybains,

It needs to match your passport which you will need to show you along with the Swiss Travel Pass when on the train.

[bubbybains]

20 September 2018 at 7:15:47 #896430

Ordered today 6:37pm nzst and recived pass in pdf email at 6:45pm nz time. wow super fast and everything is correct on pass.

Thanks everyone

[Removed user]

20 September 2018 at 7:25:54 #896431

Great. Happy travels!

[Arno]

20 September 2018 at 7:26:15 #896432

That’s the way it’s supposed to work 🙂 Thanks for letting us know and have a good trip!

[Removed user]

20 September 2018 at 18:36:45 #896433

Just wanted to clarify one thing. I have order the STP (3 days) via happy rail and got the mail with travel pass within an hour. Is it the original pass I can directly use or should I show this once I land in Zurich airport and take the original pass by showing this?

[Arno]

20 September 2018 at 19:28:49 #896434

You can print the received pass. No need to do anything in Zurich. Have fun!