[Removed user]

30 August 2015 at 20:17:40 #807849

Hi there,

We were so unfortunate that our 8-day passes were pick-pocketed when when transferred to another train at Bern. The woman threw back the passport on the train. Today is our day 2 of the pass.

we were now at wilderswil and will stay 2 more nights. We want to buy a 4 day e-pass so that we don’t have to worry the pass would be stolen again. The Canada website has e-pass but it does not allow us to buy it when I click “we are now at Europe. “

please advice how we can book an e-pass. Is there other option other than buying the pass at the Swiss tour Center? The Swiss tour Center only sell paper pass.

We did not understand why people pic pocket the travel passes. The paper has name and passport no. And validation date.

Thank you

JP

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[Arno]

31 August 2015 at 5:45:28 #845818

Hello JP,

I’m so sorry to hear that! It’s really sad people do things like this. I don’t think they specifically look for rail passes. They just grab whatever they can and later find it’s useless. It mostly happens in very crowded places, just like in your case. I hope your insurance covers this. By the way, if you purchased the Rail Protection Plan along with your pass, this will be covered by Rail Europe Canada: http://www.raileurope.ca/rail -help/booking-with-rail-europe/the-rail-protection-plan.html.

You can buy an a-pass through http://www.swissrailways.com/ en/node/66. Select the “Online Ticket” option after filling out your address. Order processing takes 2 to 3 days. You can add a note to your order that this is urgent so they may process it quicker. Also you can give them a call after ordering.

By the way, I did not see any issues buying an e-pass through Rail Europe Canada, even when in Europe. Please see http://www.raileurope.ca/rail -tickets-passes/swiss-pass/index.html.

Good luck, let us know how it worked out for you!