Apr 27, 2014 - 7:12 AM
Their contact information should be in the confirmation e-mail you received after ordering. Also you can find it here on our website. Start dates of passes cannot be changed at the rail station. I recommend to contact them and ask to change the start dates of, for example, 2 of the Saver passes , to August 1 and leave the rest at August 2. I assume you ordered on Saturday so your order has not been processed yet. They usually only ship the passes a few weeks before you need them anyway, so there's plenty of time.
We normally recommend to not book seats unless it is required for the specific train (only a few panoramic trains) or if traveling in a group and you want to be sure to sit together. There are also trains that can't be booked in advance, so in such a case the choice is easy. Details can be found here and for each specific train in the timetable. Seats are always booked per train, so you need a different reservation if you switch trains along the way.
Indeed, you need a ticket to the border. Your Swiss Pass will cover the rest of the trip. Which station is the border station depends on your route. The map you can download from the Swiss Pass page shows it in detail. In your case it's probably Basel Bad Bf or Schaffhausen.
Last modified on Dec 28, 2014 - 12:55 PM by Arno