SBB mobile app registration error

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2 posts
new member
Aug 20, 2017 - 2:44 AM

I'm new to this forum, so I hope this isn't a dumb question!

I've used the SBB mobile app for iPhone on my trip to Switzerland last September, but was never able to register an account, so I could purchase rail tickets, but only look at schedules. I'm returning in September, and trying again to register an acct. No luck. I keep getting a pop up window that says "Registration failed. Input error: Invalid input data. I'm using a email address, a password with small letters,caps and a numeral.

So my question is: Do you have to have a Swiss email or something?

What could I be doing wrong?

4074 posts
Aug 20, 2017 - 2:55 AM in reply to maxiegomez

Hello Maxie and welcome to MySwissAlps

When I did this earlier this year I first created an account using the SBB website then used the app to log on to that account. See b2c/

Once I did this I had no problem purchasing tickets (or more specifically class upgrades) via the app.

I used a gmail account so don't believe SBB would discriminate against

Last modified on Aug 20, 2017 - 2:58 AM by rockoyster
2 posts
new member
Aug 20, 2017 - 3:34 AM in reply to rockoyster

Thank you, Rockoyster!! Worked like a charm!!!

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