Apr 12, 2017 - 5:15 AM
I purchased e-ticket version of half fare card for 6 people (we also have 3 children of which 1 would anyway travel free and 2 would be covered under free family card). Some queries:
1. In the e-pass, which is the 'subscription number'? The 12 digit number at top starting with OT ............ or the 8 digit order number? When I am booking Milan to Brig leg on Trenitalia I see an option for putting in this subscription number to avail partial discount under HTx fare.
2. Also while trying to incorporate the pass in the app, it asks for customer number. I don;t see any 10 digit number in the e-pass. How to do this?
3. Also while booking the half fare card, i had asked for free family card. But I don't see any link to download that in the download e-pass link sent by SBB. Is it mandatorily to be picked in physical form at train station for further use? Or it will be sent separately?
4. The htx pass booking page did ask for name and age(without specifying for whom) in addition to the passengers for the 6 half fare cards. I put the name and date of birth of the two children who would be covered under family card. When I received the acknowledge mail they were automatically counted with country of residence as 'Switzerland'. Is there a default typo? Does it need to be corrected? Is that the reason i have not received the family card?
5. Reclarifying an old question in the forum, so while booking train from Milan to Brig the child fare is applicable to the 6-16 year age group. For the 4 yr old in the group, no ticket is required even in Milan to swiss border post leg? I am aware that for a 4 yr old travel is free in Switzerland but in Italy 4-14 are covered under 50% fare discount so I don't want to get into a problem with ticket collector while I am still in Italy in train.
6. At Spiez station how swift is the platform change? I see a 9 minute train change transit time and movement from platform 4 to 1 while coming from Brig and going to Interlaken. I have 2 seniors with me and don't want them to have to run to catch the train.