Swiss Travel Pass from Viator

Swiss Travel Pass from Viator

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Posts: 7
deon
deon
3 posts
new member
May 16, 2018 - 6:30 PM

Hello,

I purchased Swiss travel pass for 8 days for 2 adults from Viator. I received a voucher from Viator that does not look like a train ticket. The voucher states my name, date and number of adults (2). The passport numbers are not printed on the voucher. So, I am not sure if this is something I can show on the train station or do I have to exchange this voucher against the real pass. My trip is in next 5 days. Could you please help me?

Thanks,

Nachiket

Lucas
Lucas
5668 posts
expert &
moderator
May 17, 2018 - 12:24 AM in reply to deon

Hi Nachiket and welcome to MySwissAlps!

Yes, Viator sends you a voucher that needs to be exchanged at a rail station when you are in Switzerland.
Other companies, listed here, will email you the ticket itself - but not Viator, not yet anyway.

Last modified on May 19, 2018 - 5:34 PM by Arno
deon
deon
3 posts
new member
May 17, 2018 - 3:25 AM in reply to Lucas

Thank you Lucas. Can I exchange the pass on any station in Switzerland? I will be reaching Basel SBB via TGV around 1.30 pm on a Tuesday. Any instructions on where to go on the train station?

Thank you!

rockoyster
rockoyster
3409 posts
expert
May 17, 2018 - 3:44 AM in reply to deon

Hello Deon,

Yes you can. See attached for location of SBB Ticket Office. It is on the right as you come down the escalators heading towards the main entrance to the station.

Last modified on May 17, 2018 - 3:45 AM by rockoyster
Please login to see the attached documents
ksmith8144
ksmith8144
6 posts
new member
May 17, 2018 - 12:56 PM

Thank you for posting this! Ive had the same question and have been unsuccessful getting an answer from Viator or sbb. Thanks for the question and reply :)

deon
deon
3 posts
new member
May 17, 2018 - 3:24 PM

Thank you Rockoyster and Lucas for our help. My experience with Vitaor is similar to ksmith8144. The people from Viator are clueless about this and are still claiming that the voucher is the ticket and I can show that on the train directly without any exchange. If not for this site, I would have definitely ran into trouble on the train with authorities if I went as per what Viator said.

Lucas
Lucas
5668 posts
expert &
moderator
May 17, 2018 - 4:41 PM in reply to deon

It can get tricky getting the right answer from companies as large a Viator who sell just about everything, everywhere. Happy to help! Perhaps it will change in the future.

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