Swiss Travel Pass from Viator

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deon
deon
4 posts
new member
May 16, 2018 - 6:30 PM

Hello,

I purchased Swiss travel pass for 8 days for 2 adults from Viator. I received a voucher from Viator that does not look like a train ticket. The voucher states my name, date and number of adults (2). The passport numbers are not printed on the voucher. So, I am not sure if this is something I can show on the train station or do I have to exchange this voucher against the real pass. My trip is in next 5 days. Could you please help me?

Thanks,

Nachiket

Lucas
Lucas
9643 posts
expert &
moderator
May 17, 2018 - 12:24 AM in reply to deon

Hi Nachiket and welcome to MySwissAlps!

Yes, Viator sends you a voucher that needs to be exchanged at a rail station when you are in Switzerland.
Other companies, listed here, will email you the ticket itself - but not Viator, not yet anyway.

Last modified on May 19, 2018 - 5:34 PM by Arno
deon
deon
4 posts
new member
May 17, 2018 - 3:25 AM in reply to Lucas

Thank you Lucas. Can I exchange the pass on any station in Switzerland? I will be reaching Basel SBB via TGV around 1.30 pm on a Tuesday. Any instructions on where to go on the train station?

Thank you!

rockoyster
rockoyster
4028 posts
expert
May 17, 2018 - 3:44 AM in reply to deon

Hello Deon,

Yes you can. See attached for location of SBB Ticket Office. It is on the right as you come down the escalators heading towards the main entrance to the station.

Last modified on May 17, 2018 - 3:45 AM by rockoyster
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ksmith8144
ksmith8144
8 posts
new member
May 17, 2018 - 12:56 PM

Thank you for posting this! Ive had the same question and have been unsuccessful getting an answer from Viator or sbb. Thanks for the question and reply :)

deon
deon
4 posts
new member
May 17, 2018 - 3:24 PM

Thank you Rockoyster and Lucas for our help. My experience with Vitaor is similar to ksmith8144. The people from Viator are clueless about this and are still claiming that the voucher is the ticket and I can show that on the train directly without any exchange. If not for this site, I would have definitely ran into trouble on the train with authorities if I went as per what Viator said.

Lucas
Lucas
9643 posts
expert &
moderator
May 17, 2018 - 4:41 PM in reply to deon

It can get tricky getting the right answer from companies as large a Viator who sell just about everything, everywhere. Happy to help! Perhaps it will change in the future.

deon
deon
4 posts
new member
May 29, 2018 - 7:46 PM

I am back from my trip and would like to share my experience regarding this.

As per the info shared here and from Viator, I went to SBB office in Basel and turned out that they do not have any idea of what to do with the voucher Viator had sent me. No one had even heard the name of Viator before. The gentlemen at SBB office was extremely helpful and tried to search for me in their system using name, passport number, email, phone number etc but still could not find any information for my 8 days pass. On my request, he then called STC Switzerland Travel Center AG , which is listed as supplier on Viator voucher, and spoke with them in German. Not sure what conversation they had (as it was in German), but in the end STC emailed me an eticket for my travel pass. So in the end everything was good, but it was very stressful. I wasted a lot of time in this process and had to make adjustments to my itinerary for the day.

To avoid this exact situation, I had called Viator several times and asked them about the eticket when they claimed that their voucher is the ticket. All I can say is support from Viator is extremely irresponsible and misinformed about what they are selling. Had it not been for the helpful officer in SBB, I was about to lose 800 USD (passes for 2 of us) and a lot more of my precious time in Switzerland. My recommendation would be to buy the pass from the SBB station as it takes only a few minutes. In case someone has already bought the pass from Viator, call STC and get the eticket before you reach Switzerland.

Hope this helps.

Lucas
Lucas
9643 posts
expert &
moderator
May 30, 2018 - 5:44 AM in reply to deon

THanks for the update Deon, I hadn't heard of this issue before from other members.

The best and easiest option is the buy the Swiss Travel Pass online from one of the other retailers we list here: https://www.myswissalp s.com/swisstravelpass/ price

As they all email you the actual Swiss Travel Pass (same day) to print at home (no need to exchange vouchers). It works quite well.

ksmith8144
ksmith8144
8 posts
new member
Jun 5, 2018 - 2:32 PM

Deon, thank you so much for posting your reply! I called the Swiss Travel Center listed on my Viator voucher and they were incredibly helpful and emailed me my pass within minutes (which Viator had NOT done..). Doing this while still in the States was far less stressful than trying to figure it out in Switzerland. If not for this forum we would have started our trip out quite confused:) Thank you!

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