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Swiss Travel Pass to be sent too late for my trip

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vickistone
vickistone
2 posts
new member
Apr 18, 2016 - 8:02 PM

HELP!

I just ordered the Swiss Travel Pass through Swiss Railways with my travel to commence in Switzerland on May 19, 2016. I looked at their chart for shipping methods and used TNT Express because it said it would arrive in a matter of days from my purchase.

However, I then received a message from Swiss Railways that it should arrive 2 weeks before my departure date of May 19. The problem is that I will be entering Switzerland on May 19 from Italy. I'm leaving my residence in the U.S. for Italy on May 3.

I may very well not receive my Swiss Travel Pass before I leave home. How do I connect with them to make sure that they expedite this? The website doesn't provide any method of contact.

Vicki

Rail Europe
Elmin333
Elmin333
1 post
new member
Apr 19, 2016 - 12:34 AM

Hi Vicki

I think you might try to email backoffice@stc.ch to ask for airport collection.

Hopefully this could help.

Arno
Arno
14370 posts
expert &
moderator
Apr 19, 2016 - 4:12 AM in reply to vickistone

Hi Vicki and Elmin333, welcome to MySwissAlps!

The e-mail address mentioned by Elmin333 is correct, and full contact details can be found here. You can ask them to ship your passes earlier. It won't be a problem; they get more requests like that. For the next time it might be good to know you can request for earlier delivery while you order, by filling out the Notes field.

Enjoy your stay!

vickistone
vickistone
2 posts
new member
Apr 19, 2016 - 3:02 PM

To Elim33 and Arno,

Thank you so much for your assistance. I did contact them via email and they are sending my passes out today.

This has been a learning experience for me. I haven't traveled to Europe before so your forum has been particularly amazing.

Arno
Arno
14370 posts
expert &
moderator
Apr 20, 2016 - 7:25 AM in reply to vickistone

Good to hear that, and thanks for letting us know!

Slowpoke
Slowpoke
7535 posts
expert
Apr 23, 2016 - 1:13 AM in reply to vickistone

Hi Vicki-

What are your plans for Switzerland. Tourist services may be somewhat limited in the high Alpine regions in mid-May...still the tail end of winter at high altitudes.

Slowpoke

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