Swiss travel passes have not arrived

Hello,

I ordered 4, 8 day Swiss travel passes on Swiss railways website on April 6th and received a confirmation email saying they will be sent out 2-3 weeks before our departure. I have paid the credit card bill as well. We leave June 17 for Munich but will not need the passes until June 23, but I am nervous something has gone wrong. Do you have any suggestions? I thought they would be online tickets like the ones I ordered from the SBB ticket shop. Thank you

Hi EB,

The Swiss Railways webshop at www.swissrailways.com indeed ships passes a few weeks before departure, unless requested otherwise. If you filled out June 23, they should be shipping the passes around this time. But, I would recommend to contact them, just to be sure. Please see here for how to do so.

They do indeed offer print at home passes, but you should select that option while ordering. By default they offer physical shipping.

Please let me know whether this worked for you, and if you have any other questions.

When I woke this morning and checked email, there was your reply and an email with 4 Swiss passes ready to print! I should not have been worried as I hear the Swiss do everything top notch!! can't wait to get there. Thanks again

Good to hear that! Have a wonderful time in Switzerland, and feel free to post a trip report once you're back. That would be great!