[Removed user]

28 June 2018 at 1:46:30 #816929

Hi there,

I’m having trouble booking reservations on the mob.ch seat reservation site. I continually get this error.

“unexpected error!

Unknown Error at CompletePayment! Payment has been cancelled! VERIFIED ERROR: ModuleException:MessageObject:exchangeData: IO error:recv failed An existing connection was forcibly closed by the remote host.”

It’s not my credit card, as I’ve tried three separate cards and just booked Glacier Express tickets on another site. Anyone else?

It seems it also offers the best price for reservations at 8 CHF each, but not much good if I can’t buy them. I’m travelling on Aug. 13 at 09:44, so I thought a reservation might be a good idea.

Thanks for any suggestions. (And I’ve emailed MOB too.)

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[rockoyster]

28 June 2018 at 4:04:58 #889594

Proabably a temporary glitch somewhere along the way. Try again later.

[Removed user]

28 June 2018 at 4:32:47 #889595

I got the exact same error too 3 times. I tried multiple credit cards too.

[Removed user]

28 June 2018 at 9:03:19 #889596

If you can’t reserve now do it a couple of days prior at a Switzerland Railway station

[Removed user]

28 June 2018 at 14:37:11 #889597

Another member mentioned the same issue today as well. It must be a website glitch and hopefully is fixed in a day or so.

[Removed user]

28 June 2018 at 14:55:27 #889598

Thanks, everyone. I heard back from the company, who’ve acknowledged the problem is at their end: “We do have problem with the reservation system. Our informatics department is trying to solve it. You should be able to make a reservation from this afternoon.”

[Removed user]

28 June 2018 at 16:07:26 #889599

Hi Syd,

Thanks for the update!