Trouble booking Golden Pass reservations

Back to: Switzerland questions and announcements6 Replies
Short summary – read this first

A traveler is struggling to book reservations on the mob.ch site for a train journey on August 13 at 09:44. Despite attempting to use three different credit cards, they receive an error message, and they are seeking advice on how to proceed with their reservations.

Key takeaways:
  • Try to book your reservations directly at a Swiss railway station a couple of days before your travel date if the online system continues to be down.
  • Keep an eye on the mob.ch site, as they are aware of the issue and expect to fix it soon, possibly allowing reservations later the same day.
  • Consider alternate booking platforms for train tickets like Glacier Express if you're having persistent issues with mob.ch.
➤ We can plan your Switzerland trip for you. Save time and avoid mistakes! See how it works
InfoAI-generated summary
  • Anonymous
    Inactive
    83503 posts
    28 June 2018 at 1:46:30 #816929

    Hi there,

    I’m having trouble booking reservations on the mob.ch seat reservation site. I continually get this error.

    “unexpected error!

    Unknown Error at CompletePayment! Payment has been cancelled! VERIFIED ERROR: ModuleException:MessageObject:exchangeData: IO error:recv failed An existing connection was forcibly closed by the remote host.”

    It’s not my credit card, as I’ve tried three separate cards and just booked Glacier Express tickets on another site. Anyone else?

    It seems it also offers the best price for reservations at 8 CHF each, but not much good if I can’t buy them. I’m travelling on Aug. 13 at 09:44, so I thought a reservation might be a good idea.

    Thanks for any suggestions. (And I’ve emailed MOB too.)

  • rockoyster
    Participant
    8872 posts
    Reply 1 of 6 • 28 June 2018 at 4:04:58 #889594

    Proabably a temporary glitch somewhere along the way. Try again later.

    The easy way to plan your Switzerland trip

    ➤ Let the experts handle the research and bookings for you. We design a unique, independent journey based on your wishes. Save time and avoid common mistakes. See how it works

    User
    Inactive
    83503 posts
    Reply 2 of 6 • 28 June 2018 at 4:32:47 #889595

    I got the exact same error too 3 times. I tried multiple credit cards too.

    User
    Inactive
    83503 posts
    Reply 3 of 6 • 28 June 2018 at 9:03:19 #889596

    If you can’t reserve now do it a couple of days prior at a Switzerland Railway station

    User
    Inactive
    83503 posts
    Reply 4 of 6 • 28 June 2018 at 14:37:11 #889597

    Another member mentioned the same issue today as well. It must be a website glitch and hopefully is fixed in a day or so.

    User
    Inactive
    83503 posts
    Reply 5 of 6 • 28 June 2018 at 14:55:27 #889598

    Thanks, everyone. I heard back from the company, who’ve acknowledged the problem is at their end: “We do have problem with the reservation system. Our informatics department is trying to solve it. You should be able to make a reservation from this afternoon.”

    User
    Inactive
    83503 posts
    Reply 6 of 6 • 28 June 2018 at 16:07:26 #889599

    Hi Syd,

    Thanks for the update!

  • The thread ‘Trouble booking Golden Pass reservations’ is closed to new replies.

About MySwissAlps

We’re passionate tourists and locals. We share tips about how to plan a trip to Switzerland. MySwissAlps was founded in 2002.

About us

Get a free account for a worry-free trip

  • Join our 9050 members and ask us questions in the forum
  • Access to member-only promotions
  • Detailed maps and weather forecasts
Create a free account

Planning your first Switzerland adventure?

Get a jump-start with Annika’s 20-minute e-mail course, “Switzerland for beginners”. Subscribe to our newsletter to unlock the course.

Subscribe