[Removed user]

25 April 2018 at 14:16:00 #815527

Hello!

having a bit of concern regarding our purchase of 4 day Swiss Passes through HappyRail.com. Bought them almost a month ago and they arrived. The issue is, I was charged for delivery although they were emailed tickets. Also, I mistakenly (idiotically!) bought adult passes thinking my children, 20 and 24, were considered adults. A HappyRail employee was nice enough to notice my error and state that the difference would be refunded along with the erroneous delivery charge.

Neither refund has been credited back or received despite many polite communications on my part.

Any suggestions? It isn’t that much money, around 75 dollars, but obviously that’s money we’d rather spend on the trip!

thanks for any help!

[Arno]

25 April 2018 at 14:51:08 #883222

Hi Luna789,

I’m sorry to hear that! Indeed your children are entitled for cheaper Youth Passes. Happyrail is trustworthy company, so I assume something went wrong here unintentionally. Can you share your order number here? That should be enough for me to ask them to get back to you.

[Removed user]

26 April 2018 at 16:46:10 #883223

Arno, thank you for the offer to intervene. I appreciate it! HappyRail refunded the shipping fee just yesterday and now will hopefully follow through with the other refund. If it’s ok I will ask for your help again if they don’t send the remaining 70 CHF refund in a few days.

thanks again and

Happy Spring!!

[Arno]

26 April 2018 at 18:48:26 #883224

I’m glad to hear that Luna. Thanks for the update!