Delivery of Swiss Travel Pass purchased online?
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I bought a travel pass for my family online (through STC) approximately one week ago, in conjunction with tickets for Junfraujoch and Pilatus. The Pilatus tickets are being mailed to me, but the travel pass and Jungraujoch tickets were supposed to be online delivery. The confirmation email I received from STC states BOTH that I will “receive a link via email to a pdf file with your ticket within minutes of purchasing” AND “a PDF link for printing your ticket will be sent to your email address at least 7 workings days prior to departure”. (Clearly contradictory information.) I have not yet received this email for the pdf link (we travel in June). Is it normal to not receive an email link for the online delivery tickets within minutes? I purchased the free seat reservation on jungfraujoch deal and haven’t received any email in regard to that, either. I guess I would like to get the seat reservation done sooner rather than later, but can not without the email.
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