Aug 7, 2016 - 6:53 PM
in reply to Arno
Hi Arno -
Here is what it says:
<<"Now you’ll check what your traveling would cost without a pass. For each of the trips on your list, consult the timetable to find the ticket price. Be sure to take the full (regular) price from the timetable, not the half fare price.">>
But, at that place on that page, the phrase -
<<"Be sure to take the full (regular) price from the timetable, not the half fare price.">>"
does not make clear (for me at least) that one has to enter the calculation process and take some steps to get the full(regular) price. For me, at least, the phrasing leaves me puzzled. Am I not looking at the full fare? Hmmm, well it does say "from." I'm certainly looking at the timetable. What should I do differently? I don't want to buy, I just want to know the fare.
You know your users better than I do, so you know the most effective wording for them, but I'd personally find it useful if there was some stronger indication that the first fare shown is almost surely, or , likely, not the full fare. As you note, we have both seen that people can be confused at this point.
Perhaps, if there is room on the page, you might add "Click on Fare/Buy" to get the full fare" or somethng like that.
I'll not belabor the point any further, but I do find that I need to add some kind of warning every time when I'm referring to fares.