Great trip to Switzerland but accommodation issue
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Hello all
I would like to sum up my recent visit to Switzerland. I visited Switzerland with my wife from 25th August to 28th August 2018, that is 3 nights and 4 days. To sum up, the visit was amazing, incredible and memorable for the lifetime.
All the tips that I had gathered from this forum were useful. Almost everything went as per plan.
The three-day swiss rail pass was the best decision. We could travel anywhere on any train, bus or boat without wasting any time for buying the ticket (except for Jungfrau where we spent about 10-15 minutes for ticketing).
We found people very helpful and co-operative. Staff at train stations, bus stops, SBB counters, on the train, everywhere Swiss personnel were a great help. This is what makes Switzerland a tourist-friendly country. Keep up the good work.
First day: we visited Mount Titlis: since it was cloudy and raining, we could not see beautiful sceneries, but when we reached the top, it was snowing. My wife witnessed snowing the first time in her life and was very excited. We took some fantastic pictures of snow and had a great time up there playing in the snow.
The second day: we visited Jungfrau. The sky was very clear on this Sunday and we witnessed some mesmerizing sceneries from Luzern to Interlaken. Even from Interlaken Oast onwards everywhere, the mountains and snow-
cladded cliffs provided perfect fascinating views for our pictures. Up there at Jungfrau we followed the sign of “tour” and everything went almost smooth. Ice cave, Ice palace was too good to be photographed. We went out in the snow and played with snow. Here also we were helped by some people so I and my wife were photographed together, even holding the Swiss flag!!!! Of course, it took about 4 and a half hours to travel each way from Luzern and back. A lot of time indeed!!Third day: we travelled to Andermatt and took Glacier Express and travelled from Andermatt to Chur. After 2 days of hectic travel, it was really good to sit on a panoramic train with beautiful and gripping scenes on both sides. Weather on Monday was clear and sunny, helping us to catch some splendid photographs. On return to Luzern, we went boating for 2 hours and enjoyed every moment of it (in the blue water !!!).
Fourth day: we left for Zurich to continue our travel to the US.
While everything went very smooth on the sightseeing, we had a lot of issues in our accommodation. Being vegetarian, we had rented a studio apartment in Luzern. A basic facility like induction hot plate did not work. Message sent was not responded. Could not locate wi-fi password. I was promised luggage can be stored at around 10.30 am, but was kept waiting on the staircase for over half an hour just to store the luggage.
On my return, I was asked to provide feedback. When I provided the feedback, the apartment personnel are behaving in a very offensive and abusive manner. They say wi-fi password was on the 14th page of the instruction manual (as if I visited Switzerland to read their manual page by page and line by line, and not for sight-seeing !!!). How unhelpful they can be. They deny having received any mail about hot plate issues.
And here I have a question for the forum. How can I deal with this apartment personnel? I have paid a huge sum of money for 3 nights. Since basic amenities like the hot plate and wi-fi password were not provided, I have demanded a refund of money. Apartment personnel are refusing to accept any shortcoming on their part. Is there any tribunal where I can lodge a complaint against the apartment personnel? I seek your advice.
Regards
Rakesh Upadhyay
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